Terms & Conditions

1. Preamble

We invite you to review the general conditions that regulate the sale of MATHYDY articles via the website www.mathydy.com. The following conditions govern the sale of the articles presented on this website www.mathydy.com between you and our company MATHYDY INC. located at 1707 Dollard Street, J4K4N2 Longueuil QC, Canada.

By using this website and making a purchase on it, you agree to these terms and conditions of use. Please make sure you have read and understood these terms of use before using our site. MATHYDY reserves the right to update these terms and conditions on a regular basis. For any questions regarding the terms and conditions, please contact us.

The Civil Code of Québec and the Consumer Protection Act provide for legal guarantees relating in particular to hidden defects and the use of goods sold. These legal warranties also apply to this sale.

2. ORDERS ON THE WEBSITE

You make your selection by browsing the pages of our site. Your selections are added to your basket when you click on ” add to cart ”. At any time of your navigation on our site, you can validate your order by clicking on ” confirm my order ”.

In order to follow up on a purchase, we need the personal details of the customer to finally process your order. Personal details provided by the customer will be treated in accordance with our legal notice. When you place your order, we will send you an email to confirm that we have received your order. From then on, MATHYDY agrees to distribute the ordered article. Immediately, a contract containing these terms and conditions is created and commits both parties-the client and MATHYDY. If you do not receive this email, it may be due to a temporary network communication problem or an error in the email address provided. In both cases, MATHYDY recommends that customers contact customer service.

The purchase of articles on the Site is subject to their availability. If MATHYDY informs you of the unavailability of said items, MATHYDY is not obliged to fulfill your order and you are not obliged to pay the invoice.

Although we make reasonable efforts to process all orders submitted to us, MATHYDY reserves the right not to accept an order for any reason whatsoever. MATHYDY also reserves the right to cancel a Contract in the following situations, without obligation to reimburse the buyer for any losses other than the return of the amount received from the buyer:

  • In exceptional circumstances where the product is apparently not available or not in stock after we have sent you the confirmation of the order;
  • Your order has been reported by our security systems as an unusual order or an order that may be subject to fraud;
  • We have reason to believe that the client is less than 16 years old;
  • We have reason to believe that the customer is a reseller:
  • In case of misspelling, tariff or other mistakes or errors in the information on the website;
  • We could not deliver to the address that you indicated to us;
  • Due to events beyond our control (see Article 8: ‘Limitation of liability’)

3. TERMS OF PAYMENT AND SECURITY

You have several means of payment to pay for your purchases on www.mathydy.com: Visa, MasterCard, American Express, Discover, Maestro and Paypal.

By credit card: Payment is made on the secure banking servers of our financial partners. This implies that no banking information about you passes through our site.

Payment by credit card is perfectly secure; your order will be registered and validated upon acceptance of payment by the bank you have chosen.

By PayPal: your financial information is never communicated to MATHYDY. Indeed, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password. You can also pay directly with your credit card even if you do not have a Paypal account.

MATHYDY is not obliged to satisfy and / or distribute an order, in case of error in the presentation of the product or in the formulation of the specificities of the product and ii) it should have appeared clearly to the buyer that the error was a typo or (ii) where it should have been made clear to the purchaser that, having regard to the particular circumstances, it would not have been reasonable for the product to be available at the indicated price level or with the clarifications presented.

Buyer agrees to pay the Seller the applicable and payable taxes in respect of any item being ordered.

If no payment is received after the validation of your order, MATHYDY reserves the right to cancel your order automatically.

In order to offer maximum security in the payment system, payments via our site are subject to a security system. We have adopted SSL (Secure Soket Layer) to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers.

4. DELIVERY AND CONDITIONS

The delivery of items purchased on our website will be performed by postal services and their partners around the world.

In order to avoid any delivery problems (wrong address, nobody is at home, etc.), you must correctly fill in the address section and it is recommended to leave a telephone number to which we can contact you in the corresponding field.

When the order has been delivered to the delivery person, MATHYDY will send its customers a tracking and traceability code that will allow them to track their order from their computer at any time until the final delivery.

MATHYDY will do its utmost within its capabilities to deliver the order within the expected delivery time to the delivery address. The customer assumes responsibility for the correct entry of the delivery address; in the event that anything happens with the shipment of an order, due to an error in the delivery address (which can be attributed to the customer), MATHYDY can not be held responsible for (partial) shipping damage. If MATHYDY requires additional information regarding a delivery address, the customer may be approached by our services to provide additional information. Delivery time may occur when additional information regarding the delivery address is required.

All delivery terms mentioned (delivery time, delivery time in working days, delivery date, etc.) on the website must be understood as estimated delivery terms and can not be understood as final terms or as Guaranteed delivery conditions.

4.1. DAMAGED MERCHANDISE(S), INCOMPLETE OR BAD ITEM

If the item has been delivered to the customer in poor condition or is incomplete, the customer must inform the Customer Service MATHYDY as soon as possible (within 24 hours after receipt of the order) by mail info@mathydy.com or directly via our website in the section “need help? “. Subsequently, MATHYDY will deal with the situation in question; the customer must always inform MATHYDY in the situation (s) mentioned above and wait for instructions from the MATHYDY Customer Service. A customer who will return an item in one of these situations at his own expense, without contacting or waiting for the instructions of our customer service can not claim the costs incurred from MATHYDY (nor can hold MATHYDY as responsible for the return of the delivery which will have been carried out without the prior agreement of MATHYDY).

If the customer receives an item that has not been ordered, the buyer must inform MATHYDY as soon as possible (within 24 hours after receipt of the order). The customer must take care of returning the article after having received the instructions of return by MATHYDY and MATHYDY will take care of the expenses of delivery and will have later to take care of sending the good article to the customer.

4.2. MISSING ITEMS

If the order sent by MATHYDY or the order being sent to the customer is lost, has disappeared, or if the customer claims that he / she did not receive the order (despite information such as tracking code and traceability / information provided by the delivery person, stating otherwise), the complaint procedure against the deliverer will begin and the completion of this procedure will be awaited, before any refund or reshipment takes place. The buyer must fully cooperate with the complaint procedure against the deliveryman. If a shipment is missing due to an error by the delivery person (and after the Complainant Complaint procedure has been completed), MATHYDY will refund the customer or reship the ordered item.

If a shipment has not been delivered to the customer’s delivery address (or “Withdrawal Point”) within 14 days, the customer is obliged to inform customer service at info@mathydy.com of MATHYDY by email within 14 days, that is to say, no later than 28 days after the date of dispatch.

5. EXCHANGES AND RETURNS

We do not accept return for any reasons  . Any purchase made on the website www.mathydy.com can be returned for exchange within 7 days after receipt of the order, just in the case where the item is damaged or incomplete. the buyer is obliged to inform MATHYDY’s customer service by email and to wait for additional instructions).

The right of return of an article applies only if the product and its original packaging can be returned in the same state in which they were received. The customer is only allowed to open the packaging and / or use the product as he / she intends it if and only if he / she is able to decide if he / she wants to keep the item.

The buyer is responsible for returning the order and assumes all risks and costs related to the return. MATHYDY recommends that customers return shipping and return the product in a sealed package. If the insured return disappears, is damaged or if the receipt of a return is denied (for example, if no valid signature can be presented by the deliveryman), the customer can then hold the deliveryman responsible. The client, as the sender of the referral, must initiate a complaint procedure for any problem that may arise with the referral. The customer must keep the receipt (paper or electronic version) of his return containing the tracking information.

Re-dispatch costs for a return within the trial period and return costs for a referral for a warranty claim or a repair request (for defects / defects that would have appeared after the customer has used the product), are the responsibility of the customer. In case of cancellation by the customer during the trial period, MATHYDY will credit the customer within 14 days after receiving the return of the product (no credit applies for forwarding costs).

6. WARRANTY AND REPAIR

MATHYDY offers a two-year warranty from the date of purchase.

The case, dial, hands, watch band and other components of the watch may be replaced by replacement parts if the original parts are not available.

This guarantee ensures you to receive a free replacement, in accordance with these general conditions of use and within the prescribed time, and does not restrict any legitimate right of the customer.
The guarantee does not apply to:

  • Damage resulting from carelessness, misuse or improper use such as scratches, bumps, bumps, broken glass or a fall
  • Failure or damage caused by the unjustifiable repair or modification performed by a third party
  • Failure or damage caused by fire or water (all contact with water should be avoided)
  • Any aesthetic change that appears during normal wear or aging (alteration of the color and / or peeling of the case veneer and / or bracelet, scratches on the case and / or glass etc …)
  • Battery change, also during the warranty period

For questions regarding returns and guaranteed, please contact the support team MATHYDY at this address: info@mathydy.com or leave us a message via the contact form under the heading “Need help”.

7. LIMIT OF LIABILITY

MATHYDY will be exempt from all liability for damages and other penalties for damages and other penalties related to the prevention, slowdown or delay of performance of the contract by circumstances beyond our control. In this case, the rejection factor must be considered including in case of fire, flood, labor dispute, prohibitions, restrictions, sabotage, poor transport conditions or bad weather conditions or lack of delivery by the suppliers. , and when the business is exposed to criminal activity that affects production.

SIMILARLY, IN THE WIDEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MATHYDY BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, INJURIOUS OR OTHER DAMAGES OF ANY NATURE WHATSOEVER RELATING TO THE PURCHASED PRODUCTS. ON THIS SITE OR THEIR USE OR IMPROPER USE, THIS DAMAGE RESULTS FROM VIOLATION OF THE CONTRACT, MISCONDUCT (INCLUDING NEGLIGENCE), CIVIL LIABILITY OR OTHERWISE, AND EVEN IF MATHYDY HAS BEEN ADVISED THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF LIABILITY WILL APPLY NOTWITHSTANDING BREACH OF AN ESSENTIAL CLAUSE OR CONDITION OF THIS AGREEMENT OR NON-INFRINGING A SUBSTANTIAL VIOLATION OF THIS AGREEMENT.

8. PERSONAL DATA AND CONFIDENTIALITY

MATHYDY is in compliance with the rules of the privacy notice We collect your personal information for the management of your orders and the follow-up of our commercial relations. They can be retransmitted to our partners exclusively for the execution of your orders, in accordance with these terms and conditions. All data will be stored for as long as necessary in order to cope with possible problems with the execution of the order.

The customer has the right to access his personal data, modify or delete them at any time by logging into his account on www.mathydy.com.

MATHYDY guarantees that all personal data will be treated with care. The personal data of the customer will not be shared with any third party, except for the purpose of satisfying the order or for repair purposes.

9.RIGHTS OF INTELLECTUAL PROPERTY

All intellectual property rights, such as trademarks and copyrights, on the website and in the contents published on it are held by MATHYDY its subsidiaries or its licensors. Any use of the site or its contents, including the copying or storage of this content, in whole or in part, for purposes other than your personal and non-commercial use, is prohibited without the authorization of MATHYDY.

10. APPLICABLE LEGISLATION

The Quebec law applies to all contracts and all legal relationships between MATHYDY and the customer, regardless of the country from which the customer places an order and regardless of the country to which the order will be shipped.